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AI adoption for professional services & SMEs

Get real value from AI — safely, and without the false starts.

Most AI efforts stall because they start from the tool. We start from the problem, get the governance right for your client data, and prove value on one use case before scaling. Claude, Microsoft Copilot or Google Gemini — set up properly.

The problem

200 ideas, a new tool, and nothing that lasts

The fastest way to deliver AI that nobody uses is to start from "which product solves this." The list of ideas is always long; the risk is committing time and budget before agreeing what's genuinely worth solving.

Our job is to slow that jump down on your behalf — agree what matters, get the client-data governance right, and build a learning loop where your firm's knowledge and judgment get encoded into systems that improve with every use. That compounding advantage becomes your IP, not the vendor's.

"You can offload a task, but you can never offload your learning."

The shift isn't AI doing tasks — it's building a loop between your people and AI that compounds over time. That's why we prove one loop first, then scale it.
Our method

A staged approach, refined on real engagements

Five stages that take you from a long list of ideas to AI your team actually adopts — with security and governance built in, not bolted on.

01

Discover

Separate what's worth solving from the noise. Is it personal productivity, a process, or a new product? Who feels the pain, and what does "useful in 12 months" look like?

02

Prioritise

Pressure-test use cases on value vs feasibility. Identify the few that matter most and the single one worth proving first.

03

Architect & secure

Right platform and tier, hosting decision, per-client data isolation, zero-data-retention and residency, usage policy and cost guardrails.

04

Pilot

Prove one high-value workflow with your power users. Curate the context, train them, and measure the real token cost and benefit.

05

Scale

Generalise what works into a repeatable workflow and roll out to the wider team — governance, training and adoption designed in.

Platforms we work across

Vendor-fluent, not vendor-led

We help you pick and configure the right platform for your work and your clients' data policies — and we're hands-on with the leading tools.

Anthropic

Claude

Deep expertise across the full range — from individual productivity to building custom, compounding workflows.

  • Team — quick department rollout, no training on your data
  • Enterprise — SSO/SCIM, audit logs, zero-data-retention, residency
  • Developer Platform & Cowork — for building the workflows
Microsoft

Copilot

For firms already invested in Microsoft 365 — bringing AI into the tools your team already lives in.

  • M365 / SharePoint-grounded assistance
  • Fits existing identity and compliance estate
  • Sensible where data already sits in Microsoft
Google

Gemini

For Google Workspace organisations wanting AI embedded across Docs, Gmail and Drive.

  • Workspace-native assistance
  • Strong multimodal capability
  • Aligns with Google-first data policies
Which tier is right?

Match the platform to the work — and the data

A quick orientation using Claude as the example. The same logic applies across vendors: general productivity has very different requirements to regulated, client-facing work.

Getting started

Team / department

Fast to roll out for general staff productivity — drafting, summarising, searching.

No enterprise governance (no SSO audit, no zero-data-retention). Fine for lower-sensitivity work.

Client-facing work

Enterprise

The floor for handling client data: SSO/SCIM, audit logs, configurable and zero-data-retention, data residency.

What lets you make promises to clients like Diageo — and keep them.

Building IP

API & custom builds

For moving from using AI to building the compounding workflows embedded in your methodology.

Pay for what you consume — which is why we measure one real workflow before sizing the rest.

We size seats, tier and usage precisely for your situation during discovery — including a measured pilot so cost estimates are grounded in real consumption, not guesswork.

Security & governance

The decisions that make AI safe for client data

Architecture and security are where AI adoption in a professional-services firm lives or dies. We cover the decisions most teams miss.

Hosting decision, de-risked

Enterprise cloud by default; self-hosted only where a client's residency rules genuinely demand it. Often we settle it at zero cost by taking the security documentation to your client first.

Per-client data isolation

One shared workspace for your methodology, a locked-down workspace per restricted client — so Client A's data never touches Client B's, or your own IP.

Zero-data-retention & residency

ZDR agreements, EU/UK data residency, DPAs and BAAs where regulated data is involved — matched to what each client's contract actually requires.

Usage policy & the shadow-use risk

The real leak vector is staff pasting client data into consumer AI. We put the acceptable-use policy, data classification and training in place to stop it.

Cost & token control

Tiered users and spend guardrails so usage doesn't produce large unplanned bills — with the full cost picture, not just the per-seat licence.

A named owner & governance docs

Most firms have no platform owner and no governance documentation. We put the ownership, policies and onboarding in place from day one.

Who it's for

Built for firms with clients to protect

Professional-services firms

Consultancies and advisers holding multiple clients' confidential data, who need to adopt AI without breaching a single client policy.

SMEs finding their feet

Growing businesses that know AI matters but need expert help choosing, setting up and governing it — without a false start.

Teams already invested

Organisations with Claude, Copilot or Gemini in hand but no traction — we turn licences into adoption that sticks.

Struggling to set up Claude, Copilot or Gemini?

Tell us where you're stuck. A short discovery call is the quickest way to see what's worth solving first — and how to do it safely.

Book a discovery call